Return Policy

Return Policy for Bill Fitts Auto Sales

At Bill Fitts Auto Sales, we strive to ensure our customers are satisfied with their vehicle purchases. However, we understand that circumstances may arise where a return is necessary. Please review our return policy below.

1. Return Window: Vehicles may be returned within 24 hours of the purchase date, provided there is a valid reason for the return that is discussed and approved by the dealership.
2. Vehicle Condition: The vehicle must be returned in the same condition as when purchased, with no additional damage or alterations.
3. Mileage Limit: Vehicles are not eligible for return if they have been driven more than 200 miles since the purchase.
4. Restocking Fee: A 20% restocking fee will be applied to all returned vehicles.
5. Trade-Ins: If a trade-in vehicle was part of the purchase, it must also be returned. An additional $250 fee will be applied for processing the return of the trade-in.
6. Financing Terms: If the vehicle is returned, any in-house financing will be canceled. For vehicles intended to be financed through a third-party lender, no financing will have been finalized within the 24-hour window.
7. Warranty Requirements: Only vehicles covered under the dealership warranty are eligible for return. Vehicles sold without a warranty are considered as-is and are not eligible for return.
8. Return Process: Customers must contact the dealership before returning the vehicle to arrange the return process. No returns will be accepted without prior communication.
9. Exclusions: Vehicles that were significantly reduced, sold as a wholesale transaction, or classified as cash cars are sold as-is and are not eligible for return.